Customer Care

#BlackBoyJoy® Apparel strives for excellence and professionalism in providing customer service. To accomplish this mission, we agree to uphold our core values which include: 

 

1. Anticipating the needs of our customers and planning accordingly 

2. Giving full consideration to the requests and concerns of our customers 

3. Communicating honestly, courteously and knowledgeably about our products and processes

4. Providing follow-through for our customers promptly, responsibly and efficiently

5. Being compliant with applicable laws to ensure the protection of our customers’ personal information

6. Providing secure and safe payment methods 

7. Serving with pride, commitment, and with high ethical standards                                                  

 

Customer feedback is highly encouraged and also helps us measure whether our services are meeting public needs, and identify problems that need to be solved.